Masep Medical

Customer Service

All categories

Aftersale Service


Professional end-user training
We provide end-user with overall professional training. User may dispatch neurosurgical, imaging, nuclear physics and senior nurse to attend the training. Training is divided into theory and practice. They must pass an exam at the end of training in order to be authorized by the company before assuming duty.

Standardized installation and commissioning
We set up quality system in every step of production, quality control, transportation, site installation and commissioning. Every step is detailed and standardized.

Reliable life-time repair and part supply
We provide life-time repair to MASEP gamma knife outside warranty period. Timely replacement parts are also provided for the equipment.

Provision of on-site treatment and operating directions
We will dispatch expert and operator to site at the beginning of operation for 1 to 7 days to perform treatment and instruct operation to ensure that user can use the machine independently.

Considerate and detailed warranty
Within 1 year warranty period, we provide free software upgrade and relevant training, repair and consumable parts replacement to ensure normal operation. An annual inspection is also provided to include inspection on nuclear physical, mechanical and electrical aspects. Routine repair training is also provided to repair technicians.

Timely complaint feedback system
We have a 24/7 customer service hotline. Every malfunction reported by user is responded within 24 hours to provide trouble-shooting instructions. If telephonic instruction is not sufficient to solve the problem expert will be sent on site to repair.
We also host regular seminars and invite gamma knife experts to exchange their viewpoints and technical know-how.

Source installation and replacement
We provide initial source loading, source replacement and waste source disposal for customers at discount rate.

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